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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of David Brenner

David Brenner

July 30, 2024

1  out of  5
rating by David Brenner
"Untrustworthy, unreliable, will steal your money for no reason. Was dropped from home insurance because despite having new home address as my mailing address with statefarm, they marked my house as uninhabited and cancelled my policy. Imagine if I had to make a claim during that time when they said I wasn't living in my house. Recieved letter from Statefarm that my auto insurance policies will not be renewed. Got insurance through a different insurer and now for some reason, despite Statefarm not renewing my policies anyways, this office seems completely unable or unwilling to cancel my policies, instead opting to say they've cancelled, but keep charging me anyways, and refusing to give a refund for those charges. I asked them to cancel my policies a month ago, and now told my request has to be "reviewed" and will take another week. My polices aren't being renewed anyways, what even is this."
We responded:
"Mr. Brenner, please accept my apology for any inconvenience you have experienced with State Farm or with my agency as their representative. I have check into the concerns that you mentioned. Due to my fiduciary responsibility I am unable to address the reasons for the automobile cancellation in an open forum. Any refund will be sent by State Farm. Our office is not able to provide refunds of State Farm's premiums. Also, it was noted that your home insurance was set to renew in July of 2023 but was cancelled in April at your request due to a lower rate being obtained. We are monitoring your situation and seeking to get it resolved. If we can be of further service, please do not hesitate to contact us. "
Profile photo of Nathan Rhoden

Nathan Rhoden

July 15, 2024

1  out of  5
rating by Nathan Rhoden
"Moved from Alabama to Florida been with State Farm for 15+ years just left and saved $278 a month. Service wasn’t worth an extra $278 on to progressive for home and auto 💪"
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Thomas Youngblood

March 26, 2024

5  out of  5
rating by Thomas Youngblood
"I first had State Farm in B'ham starting in 07, moved to PCOLA in 17 and they hooked me up Mr Arthur's team and I'm pleased to say his team have been nothing but nice and professional with me,if I didn't know, they told me,if I didn't understand,they broke down for me. Thanks team"
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Ashley Hollnagel

March 26, 2024

5  out of  5
rating by Ashley Hollnagel
"Nikki is hands down the best agent to work with! She is super sweet and very knowledgeable. Took care of everything I needed without having to come into the office when buying a new vehicle!"
Profile photo of Sonya Albritton

Sonya Albritton

March 19, 2024

5  out of  5
rating by Sonya Albritton
"I have been pleased with the service I have received. And his staff is phenomenal ."
We responded:
"Ms. Albritton, thank you for your kind words. It is our main goal to always do our best for our clients. My team and I really appreciate you taking the time to acknowledge us. "
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Sharon M. Kidd

March 6, 2024

5  out of  5
rating by Sharon M. Kidd
"The Best In My Community of Escambia County, Pensacola, Florida. 💜"
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Diane Nicholson

March 4, 2024

5  out of  5
rating by Diane Nicholson
"My family and I have been doing business with Mr. Searcy for many years. His staff is always very polite and professional. They have always answered our questions and guided us in the right path for coverage and what we needed to do for the best price possible. The times I have spoken with Mr. Searcy, he has been just as nice and courteous as his staff. Not only do my husband and I do business here, but my grown children do as well. I would definitely recommend and have recommended Mr. Searcy to my friends and family."
We responded:
"Thank you for the kind words for me and my team members. We look forward to continuing this great relationship going forward. We are always here to help and answer any questions you may have."
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joey rice

January 6, 2023

3  out of  5
rating by joey rice
"Didn't get a chance to talk to him, out of town."
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michelle landry

December 1, 2022

4  out of  5
rating by michelle landry
"Nice"
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Rodney Davis

August 30, 2022

1  out of  5
rating by Rodney Davis
"Just absolutely horrible"
We responded:
"Mr. Davis, unfortunately, I could not locate you in our customer base. I would be happy to respond to any concern, be it negative or positive, that you experienced within my agency or with my team members. Are you able to elaborate on your experience even though I cannot locate you as being one of my clients. Thank you."
Profile photo of Chris Lett

Chris Lett

July 13, 2022

5  out of  5
rating by Chris Lett
"GINA...I LOVE YOU. Thanks for always being there to help me...."
We responded:
"My pleasure!! I enjoy providing great service to all my clients."
Profile photo of Allison Hastings

Allison Hastings

September 28, 2021

5  out of  5
rating by Allison Hastings
"We needed to transfer our insurance from SC to FL in a very short period of time and this office was so helpful, efficient, and understanding. Could not be more pleased with the office and Arthur! Highly recommend!!!!"
Profile photo of Elijah Oliveira

Elijah Oliveira

September 28, 2021

1  out of  5
rating by Elijah Oliveira
"TERRIBLE! DO NOT DO BUSINESS WITH THIS AGENT. State farm messed up my documentation and I have been very patient every time Laytoya, Arthur's assistant, calls me telling me that my policy has been canceled. I have requested to be put on autopay multiple times. My policy has been canceled AGAIN for the 3rd time. Why cant you keep my credit card on file??? Do you not want me to be your customer? All I wanted was to be on autopay, but all I got was late fees and suspended insurance due to late payment. "We apologize!" "We don't understand why this happened." "I'm not sure" I'm taking my business somewhere else. Arthur has the laziest and untrained staff I have ever seen. Sad thing was I liked Latoya, but she was negligent or didn't know how to put my card on autopay."
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Christina Davis

September 16, 2021

1  out of  5
rating by Christina Davis
"HORRIBLE agent. ive never worked with anyone as rude and stuck up as this man in my life! That entire office is beyond unprofessional. the way he speaks to people as if they are stupid and beneath him. IM definitely reporting him to corporate. Will be taking my business to all state"
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Jason Kintz

June 4, 2021

1  out of  5
rating by Jason Kintz
"Very disappointed! Neglected to summit insurance policy. Finally 3 months later..."
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Dawn Mendez

February 18, 2021

5  out of  5
rating by Dawn Mendez
"Love Arthur and his staff love this place ❤"
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M LANGSTON

February 1, 2021

5  out of  5
rating by M LANGSTON
"Very comfortable environment and knowledgeable staff."
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Patricia Smith

October 1, 2020

5  out of  5
rating by Patricia Smith
"Excellence"
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DaeDae Faye

September 1, 2020

1  out of  5
rating by DaeDae Faye
"Be aware!!!! Hey is very unprofessional rude arrogant condescending I would advise anyone considering author to go elsewhere ... Arthur searcy is not helpful at all !!!!!! AVOID AVOID AVOID AVOID AVOID!!!!"
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Ralph Thompson

August 27, 2020

4  out of  5
rating by Ralph Thompson
"Great location"
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winston johnson

August 17, 2020

5  out of  5
rating by winston johnson
"People are great"
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Marlo Deguzman

July 17, 2020

5  out of  5
rating by Marlo Deguzman
"Mr. Searcy is the best!! I always use him for notary services. I will be seeing him for my insurance needs as well. I highly recommend him"
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Keiona R

June 28, 2020

1  out of  5
rating by Keiona R
"Most horrible office I’ve ever done business with. Would not recommend at all!"
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corinthia Batchelor

December 16, 2019

4  out of  5
rating by corinthia Batchelor
"The staff was very friendly. The food was good. Maybe it was the Christmas spirit."
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Get Fit Fitness

December 4, 2019

5  out of  5
rating by Get Fit Fitness
"Great staff and rates !"